Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:

Thank you for your understanding.

Windows 10 anniversary update freezes


I have failed to install the Windows 10 1607 update several times.  I've run the troubleshooter, I've installed from my PC and from the MS site.  The install fails at 32% completion.  It freezes & the entire PC freezes as well.  Using a Lenovo all in one pc.


Could this be caused by Bitdefender?  SHould I turn it off temporarily?



  • Sorin G.



    Might I suggest uninstalling Bitdefender, retrying the update.

    Regardless of the outcome, upgrade to 2017. Create a account on and migrate your key.