Cannot install Internet Security 2015 on Windows 10 64-bit

tonyromero

Hello,

I'm trying to re-install Bitdefender Internet Security 2015 after it brokes itself for a missing file (mfcu100u.dll). I first uninstalled using the Uninstall Tool and then I started a new installation using the installer I got from here.

I get this error:

Quote

There was a problem while downloading one of the files.

I try hit the Retry button many times but it crashes. The installation stops at 42% every time.

I also followed this guide but no fix.

Math_Matei

Try my steps!
for translate,, you use Google Translate.

! Please use unninstal tool for 2017 !

/index.php?/topic/72586-instalare-bd-ts-2017/&do=embed&comment=261062&embedComment=261062&embedDo=findComment">

 

tonyromero

Can you please translate those steps for me? Google Translate cannot translate it LOL

Anyway I installed Internet Security 2015 not 2017, and I'm trying to re-install it aswell.

Sorin G.

Hello,

 

The mfcu100u.dll is part of Visual C runtime 2010. Please uninstall it(should it be present on the system) and then reinstall it to ensure proper functionality.

https://www.microsoft.com/en-us/download/details.aspx?id=5555

As for the error in downloading files, please follow the guide below.

http://www.bitdefender.com/support/how-to-install-bitdefender-2015-on-windows-10-with-the-offline-installation-kit-1452.html

tonyromero

No fix. I installed the Visual C runtime 2010 (both x64 and x86).

Sorin G.

Hello,

 

Please open a case with our support team at bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool.

http://www.bitdefender.com/support/-1168.html

 

tonyromero

Done. How much time they take for an answer?