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How do you exclude a shadow copy path from on-access scanning?


I've installed backup software that uses shadow copy to access files (Acronis True Image 2017, which came with Bitdefender in the Humble Bundle). I have files that Bitdefender Antivirus Plus 2017 on Windows 10 Pro considers infected (I am confident that they are not but that's beside the point here). I was able successfully to exclude them from scanning with the Exclusions setting of the Antivirus module. I simply added the absolute, C:\Users\... path to each to the list of Exclusions.


However, when Acronis True Image tries to access the same files via shadow copy the antivirus does not ignore them.


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This prevents True Image from completing the backup.


I tried adding the path reported in the notification shown above to the Exclusions list but the dialog rejects it.


cannot-add-exclusion.png


How can I exclude the path?