2017 Plus Blocks My Internet

I just installed Bit Denfender 2017 Plus on a 3rd computer as I have 3 licences and it has blocked my Internet access altogether, only SafePay works for browsing.


I have found posts about BD Firewall doing this, but I do not have Firewall in my subscription, so how come it is blocking my Internet?


  • Hello,


    Please try to disable Bitdefender's modules to see if the product is truly the one blocking access.

    Go to Bitdefender > Protection > View Modules > Anti-Virus and disable the 2 modules you see there.

    Regardless of the results please contact our support at bitsy@bitdefender.com providing them with the logs from the Support Tool and also the results of you disabling the 2 modules.