Roku devices not showing up
I installed Box yesterday, and I am pretty sure I saw our Roku devices and added to Family. One of them does not seem to be able to play content, but shows a connection to the wireless network; the other one is fine. Neither shows up as a connected device in my router's UI.
Comments
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hey dpaking. I wish I could help you out. I don't own a Roku, so I cna't provice a troubleshooting comparison. Maybe someone else within the Forum (BD) can help. What I will tell you is I have noticed that my wireless will sometimes wig out whereas before owning BOX, it was never an issue. Luckily it doesn't happen often! Make sure you recheck your installation steps. I have an router, so that was a consideration to the BOX being up or down stream.0 -
Hello, in order to pin point the reason of this issue, we would need to know the email address you used for the BOX setup. In order to protect your privacy, I recommend contacting us by email at boxsupport@bitdefender.com with a full description of the anomaly.0 -
The Rokus reappeared, so that was solved. The one that would not work would not work as a Family device. Any remote request returned no response (e.g. images for titles, video stream, add a channel, etc.). Once I moved to Guest, it works fine. This was a Roku 2 set up to use DHCP. Newer model works fine either way. I'll submit a ticket, too.0
