Firewall blocking ping from connection monitor program

Hi,

I have Bitdefender mutlidevice installed on a Win 10 PC.

If I try to ping www.ggogle.fr from command line it works OK.

When I use ConnectionMonitor program (http://www.steelbytes.com/?mid=24) to monitor my Internet connection and some sites uptime all the urls including google do not answer. If I stop the Bitdefender firewall the ping to all urls works OK.

Ping to ConnectionMonitor devices connected to the local network work OK.

I have included in the rules connectionmonitor.exe as allowed on all networks all protocols.

In the general rules I see a rule blocking incoming icmp requests but nothing about icmp outgoing requests.

My Ethernet adapter is set to Home/Office stealth mode Off Generic Off

Windows Network is set to Private

How can I see in a log what is going wrong and what should I do to Bitdefender configuration to have this working properly?

Tip? The file name of the exe ion disc includes capital letters: ConnectionMonitor.exe, once the rule is created in Bitdefender tue capital letters are replaced by non capital like this: connectionmonitor.exe. Does this explain the problem?

Regards

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Comments

Sorin G.

Hello,

Do you have any other security solutions installed on that machine ?

Have you tried disabling the router's firewall to see if there is a conflict ?

The reason I am asking is that I have downloaded the application and received the green checkmark for Google without changing any settings in Bitdefender.

jacav

Hi Sorin,

There are no other security solutions installed to my knowledge. But who knows ?

Disabling the router firewall does not make any change.

But considering that I can ping from command line works and that it does not from ConnectionMonitor, it seems to me that the problem is not a complete blocking of ICMP or any other ping related feature, but something related to ConnectionMonitor. And I fell the router cannot make the difference. Considering that it works on your configuration and that disbling Bitdefender firewall removes the problem I guess there is something related to Bitdefender parametrization in my installation.

Is there a way to see in a log if and why Bitdefender blocked those pings?

jacav

Hi,

I have tried another utility: Net Uptime Monitor (https://netuptimemonitor.com/).

This ones works with no problem once the program is added to the Ransomware protection whitelist.

What Connection Monitor does which Bitdefender does not like?

Sorin G.

Hello,

This may sound silly but please create a copy of the application and move it to another partition or folder and see if it works then.

Should the issue still persist please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool to see if everything is okay as on our test beds everything went proper.

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

jacav

Hi,

Per your suggestion I have copied the exe to another partition on another disk. This did not resolve the problem.

I will then contact the support team as suggested.

Many thanks

pozzo

Firewall faulty