Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

file vault already opened


Hi,


When I try to open a file vault I receive the message: "file vault already opened".


I tried unlocking the file and it stays locked. Restarting the machine and unlocking the file did not fix the issue.


Creating another file vault worked.


The file vault is on a "subst" drive. It can not be used from it's actual location, nor from the virtual location.


Please help me unlock it.


Thank you!


 


 

Comments


  • I got the exact same problem - any solution?


  • Hello,


     


    Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached.


    Please also inform the team about the version of the product used to create the vault initially.


    https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

  • maxx
    edited August 2017


    After having this happen to me and trying to find a fix for hours finally i tried making a copy of my vault file and pasting into same directory on same drive then try to open it.


    Worked like a champ got files back made new vault not sure why it does this every so often but i know the fix works. so if original file was mine.bvd on drive e: i would right click


    copy then goto drive e: and right click paste mine - Copy.bvd then unlock that should now work get files and delete old vault make another. Just figured i would share i had


    some important stuff on mine not sure what caused it but happens since 2015 not sure why. Win 10 64


  • the trick maxx described worked for me also