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Installer download issue

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alienware 17 r4 (late 2016 model)


killer network card wireless ac connection


2 ssds in raid 0 3000+MBs read and 2000+MBs write speeds


fresh installation of windows 10


att uverse I am 4000 feet from the vrad on a bonded connection no connection issues here is my speedtest while the installer is downloading http://www.speedtest.net/my-result/5967439925


the installer is running at about 100 KBs and continues to say my connection is slow and even timed out once and made me start over. 


I believe it is a server issue, possibly lack of bandwidth or to many connections to handle, might want to get the network guys to take a peek at that. 

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Comments

  • Sorin G.
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    Hello,


     


    After several tests I can confirm that it is not a server issue.


    Your issue is most likely related to your ISP's peering route.


    This might be a long shot, try rebooting your router and retrying the install. Some ISP use different gateways for different IP classes, this assuming you have a dynamic IP.