I found it necessary to send the following email response to Customer Support following my last contact"
Thank you for your delayed response. I must say that more and more now your support staff gives me answers that JUST DON'T MAKE ANY SENSE. I have been using Bitdefender for 5 years now. I stated in my email below that:
"When I RIGHT CLICK the Start Menu item and select "run as administrator" the UI launches. This is the only way that I can reach the UI"
And 16 days later you respond by telling me:
"Kindly be informed that you have to be logged in your Windows Administrator account in order to have the necessary rights to activate and modify some Bitdefender modules, being logged in with a Standard ( restricted ) account you do not have access to these options."
For almost the past year now, when I contact BD Support,
I have may paid applications on my computer all of which offer email and chat support.
I hope you are proud.
Over recent years, Bitdefender Customer Support has become so unresponsive that it almost humorous. Today I received an automated reply to a ticket that was three weeks old saying that they are working on my issue.
The quality of your support needs improvement.
