Bitdefender wont activate because of previous antivirus

Plagenborg

I recently purchased, and then tried many times, to activate Bitdefender without any success. It keeps telling me that I have Kaspesrky  installed.  I uninstalled Kaspersky some years ago correctly, then used their own uninstall tool. As a last resort, I have removed all instances of it in the Registry. However, I still cannot activate Bitdefender.

I have requested a refund, but keep getting non helpful emails directing me to "Help" pages, but none of them give a valid response. I now have eleven emails of various types in my Inbox.

I have received two or three emails from AvangateZendesk with "request number 1309822 being reviewed", another one asking if I was satisfied with the support I received. (non existent)!

Any ideas how to obtain the refund for a non activated service?

Invoice Date

 2017-06-06 09:11:03

 Order ID

 60251359

Regards

Ron

Firdovsi

Try to give it a shot, it might be something is still left. please refer on the forum post here: /index.php?/topic/37602-resolved-kaspersky-blocks-installation/" rel="">https://forum.bitdefender.com/index.php?/topic/37602-resolved-kaspersky-blocks-installation/ 

But if you really want to ask regarding about billing concerns much better if you contact them through chat or phone support.

https://www.bitdefender.com/support/consumer/