Device doubled - Not removable

edfaught

The Box is seeing two devices with the same MAC address, (My Galaxy S7 phone) with two different names (samsung and SM-G930P). The SM-G930P is shown as idle on the network but I cannot remove it. Any explanation for this?

Michael_BD

Hi, could you please provide me with the email address you used for the BOX installation through a private message? Once I check your account,  I will get back with more information.