New Build 22.0.19.242
Comments
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Yup I got all that too, hopefully it address the slow updates.0 -
I agree, hoping that is one of the issues that is addressed. Yet, I wonder how much of it is a 70/30 thing, 70% a server issue, and 30% an BD software issue/fix? Maybe 60/40 as far as other issues on some individuals pcs?0 -
Agreed, This morning was bad, booting up from shut down over night it was easily 20 mins+0 -
Mine is updating on my first pc. Hope that a changelog will come out soon and that fixes the slow update issue. Btw proud to be a part of this community (quite great if compared to my previous AV solution) ;-)0 -
Agree and Like
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I updated one system this morning after it got the update last night that required the reboot (no reboot required this morning) and it took 12 minutes 21 seconds. Even longer than recent updates. So we're going backwards. I'll boot the other system that has TS 2018 installed and report it's update time later. This system still has McAfee installed where updates are never more than two minutes. Very frustrated with Bitdefender. If they can't get updates right are we sure they can get protection right ? I'm quickly losing faith.........0 -
14 hours ago, MarcHoppe said:
I updated one system this morning after it got the update last night that required the reboot (no reboot required this morning) and it took 12 minutes 21 seconds. Even longer than recent updates. So we're going backwards. I'll boot the other system that has TS 2018 installed and report it's update time later. This system still has McAfee installed where updates are never more than two minutes. Very frustrated with Bitdefender. If they can't get updates right are we sure they can get protection right ? I'm quickly losing faith.........
Marc, I hope you don't have two active AV programs running at the same time ? IE--- BD and McAfee ? If so, you should uninstall one as you should only ever have one active AV as there can be problems with compatibility with each trying to detect malware simultaneously.0 -
10 hours ago, Fenderman1 said:
Marc, I hope you don't have two active AV programs running at the same time ? IE--- BD and McAfee ? If so, you should uninstall one as you should only ever have one active AV as there can be problems with compatibility with each trying to detect malware simultaneously.
No of course I'm not running both BD and McAfee at the same time. I uninstalled BD TS 2018 from this system because I'm sick of the long update times. I get free licenses for the McAfee suite from my ISP so I installed it on this system and my laptop and so far it's daily performance is an order of magnitude better than BD's. I don't have the same faith in McAfee's protection as I used to have in BD but again if someone replaces your security suite with McAfee you're doing something wrong. I still have TS 2018 installed on two systems with 200 days left on the multi-license but at this point I have no plans to renew my subscription. If BD can address the long update times and the other bugs I've reported I'll happily uninstall McAfee and reinstall TS 2018 but at this point I have very little faith that will happen.0 -
Ok after update times of 9 minutes 45 seconds and 10:57 AND this bug again which I have reported multiple times: ( Since it seems like BD doesn't use their own software I'll explain it...again. You can see the update is in progress because it says UPDATE IN PROGRESS on the main interface yet the Security Widget does not show that Status since the GREEN ARROW SHOWS INSTEAD OF THE BLUE CIRCLE. If I close the Widget and reopen it then it will show the Blue Circle. This...is...a...Bug. It has happened countless times on three different systems if the the update is initiated automatically on boot up. 100% reproducible here. It's already been reported in a Support Ticket so don't even bother to suggest I open another.
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AND this issue....AGAIN which has also been reported before.. Windows 7 not seeing Bitdefender on boot up:
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Marc, I've been away from here for about 2 1/2 - 3 years, so you may be up on things more than I am, but do you think at this time a fresh install of BD may be something to try?
You know the drill, use the Uninstall Tool, reboot, check and find the leftover files that may be left, including in Programs and Features (like BD Agent?). For me, there were usually 2-3 files left in hidden Program Data, and check all the other places including the registry. And then make sure all of McAfee is uninstalled (if it is or was installed) and all it's leftovers are cleaned up, reboot and re-install BD?
Just a thought, friend, in what little help I can offer to try to help alleviate some of the those frustrations, besides the long update times.0 -
I already did a clean reinstall on the system shown above after the broken update that was delivered to some users about a month ago or so. That thread has conveniently been deleted and so have my posts. The Widget bug has happened on every system I've had TS 2018 installed on two different Operating Sytems. If I uninstall BD now there is no way I will reinstall it. I'm still looking for a suitable replacement as it's obvious Bitdefender can no longer be trusted. I've already replaced it on this system but I'm looking for something a bit more robust than McAfee to place on the other systems since they are used for banking. Thanks for trying to help but I see no other solution but to abandon BD after years of being a big fan. It's really sad that it has become such a buggy program. You can see by the lack of responses here how much "Support" cares. They're not only losing me as a customer but no one I know or come into contact with will ever buy BD in the future.0 -
Hello,
Regarding the issue with update times: we've managed to reproduce the issue internally which should speed up the development of a fix.
Regarding the issue with the security widget: we are investigating this.
Regarding the issue with Windows 7 reporting that Bitdefender is turned off: please follow the steps in this article to troubleshoot it: https://www.bitdefender.com/consumer/support/answer/9329/
/index.php?/topic/78351-bitdefender-services-are-not-responding/&do=embed" style="overflow: hidden; height: 325px; max-width: 502px;">
Regarding the issue caused by an update from about a month ago: as far as I know the thread and posts were not deleted. As there were several threads on that issue, the threads were merged into one:
Let me know if there are any concerns I have not addressed.
Thanks!
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10 hours ago, MarcHoppe said:
I already did a clean reinstall on the system shown above after the broken update that was delivered to some users about a month ago or so. That thread has conveniently been deleted and so have my posts. The Widget bug has happened on every system I've had TS 2018 installed on two different Operating Sytems. If I uninstall BD now there is no way I will reinstall it. I'm still looking for a suitable replacement as it's obvious Bitdefender can no longer be trusted. I've already replaced it on this system but I'm looking for something a bit more robust than McAfee to place on the other systems since they are used for banking. Thanks for trying to help but I see no other solution but to abandon BD after years of being a big fan. It's really sad that it has become such a buggy program. You can see by the lack of responses here how much "Support" cares. They're not only losing me as a customer but no one I know or come into contact with will ever buy BD in the future.
Thank you for your kind reply, Marc. You knew more of what's going on and what you've tried than I had known. So again, thanks for understanding where I was coming from.
Maybe hang in there for just a bit (defender, lol) more, as it sounds like Sergiu and the team are trying to figure these things out and have reproduced the slow update on their end, too?0 -
16 hours ago, Sergiu C. said:
Hello,
Regarding the issue with update times: we've managed to reproduce the issue internally which should speed up the development of a fix.
Regarding the issue with the security widget: we are investigating this.
Regarding the issue with Windows 7 reporting that Bitdefender is turned off: please follow the steps in this article to troubleshoot it: https://www.bitdefender.com/consumer/support/answer/9329/
/index.php?/topic/78351-bitdefender-services-are-not-responding/&do=embed" style="height:328px;max-width:502px;">
Regarding the issue caused by an update from about a month ago: as far as I know the thread and posts were not deleted. As there were several threads on that issue, the threads were merged into one:
Let me know if there are any concerns I have not addressed.
Thanks!
Thanks for your response but when you keep moving posts around and merging them it's hard to keep track of them. I came very close to permanently uninstalling BDTS from my Win 7 machine today even though it's had some form of BD installed on it since the day I got it home five years ago. I'll hold off for a little while longer to see if these issues are addressed. I'd love to keep using BD but it's just become too buggy in recent months.0 -
We've sent you an email regarding the issue you reported with the Security Widget. Please reply when you get the chance. Thank you!0 -
Sorry but I'm not going to boot into Safe Mode and do all those other steps just because your team can't reproduce an issue that has happened here on multiple occasions on three different systems running on two different Operating Systems. You need to get a new team. You can start by replacing your "Quality Assurance Manager" George Trif. Make sure he knows your company is losing customers due to the poor quality of your software.
I need to get a new Security Suite from another company. Oh and the 10 minute updates are still happening after two months. I'm done with Bitdefender.0 -
4 hours ago, MarcHoppe said:
You need to get a new team.
Never ever seen so many product bugs in other antivirus forums be It Eset, Kaspersky, Avast just to name a few, not saying those products don't have bugs. If few people have problems they might be doing something wrong, If half of the forums is filled with never ending system breaking bugs you have to just sit down and think what the am I doing wrong.0 -
Deleting posts again Sergiu ? Anyway I've only got one more computer to disinfect from BD TS 2018 then I'm free of this mess. To their credit I have been offered a refund. Oh and when I tried to leave feedback when downloading the BD Uninstall Tool I got this. Absolutely pathetic.
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I too, have uninstalled BTS from both my systems and have gone back to Kaspersky, which has never given me any issues.
I had preferred BD because of its feature list especially ransomware protection, but KIS can also be configured for similar protection.
If BD fix the long update problem, then I'll go back to using BTS, but BD really need to improve their Support responses.
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