BD Total Security 2019 won't install

Firecapt

I was having trouble with BD 2019 so I uninstalled using the reinstall option from the Programs menu.  I went to BD central and selected install protection on this device.  Downloaded the file and ran it.  All I get is an initial screen the says BD is preparing to install; this lasts only a few seconds and disappears, then nothing further happens.

I tried running the BD 2019 uninstaller which says it completed successfully and tried installing again; same result.

Any ideas?

Firecapt

So after many attempts here is what has been happening:

When I start the installation file a screen comes up saying BD is preparing to install (it disappears immediately) after about 12 minutes a screen comes up saying Preparing your BD product, that lasts about 8 minutes.  At each successive step in the process there is a lag of from 7 to 12 minutes.  Finally, BD says it is installed and I get the screen "Start using BD".  I press this and about 3 minutes later I get a sign-on screen.  After filling in my account name & password the process fails with a message: "bitdefender agent unable to connect to server"

This is as far as I ever get.  There seems to be no way to get BD to sign-in and complete the process.

Please help!  I have been at this for 6 hours now and have no protection on my computer.

 

Sergiu C.

Hi, 



We've replied to your support case on the matter. 



Thank you.

stevie73

On 11/3/2018 at 10:57 PM, Firecapt said:

So after many attempts here is what has been happening:

When I start the installation file a screen comes up saying BD is preparing to install (it disappears immediately) after about 12 minutes a screen comes up saying Preparing your BD product, that lasts about 8 minutes.  At each successive step in the process there is a lag of from 7 to 12 minutes.  Finally, BD says it is installed and I get the screen "Start using BD".  I press this and about 3 minutes later I get a sign-on screen.  After filling in my account name & password the process fails with a message: "bitdefender agent unable to connect to server"

This is as far as I ever get.  There seems to be no way to get BD to sign-in and complete the process.

Please help!  I have been at this for 6 hours now and have no protection on my computer.

 

Same here. I feel ripped off. Absolute bullsh*t

stevie73

On 11/3/2018 at 4:16 PM, Firecapt said:

I was having trouble with BD 2019 so I uninstalled using the reinstall option from the Programs menu.  I went to BD central and selected install protection on this device.  Downloaded the file and ran it.  All I get is an initial screen the says BD is preparing to install; this lasts only a few seconds and disappears, then nothing further happens.

I tried running the BD 2019 uninstaller which says it completed successfully and tried installing again; same result.

Any ideas?

Oh and I should add that since its "installed" my PC is f**ked - apps and games just randomly crash after a few minutes (if they even get that far....)

Sergiu C.

13 hours ago, stevie73 said:

Same here. I feel ripped off. Absolute bullsh*t

 

13 hours ago, stevie73 said:

Oh and I should add that since its "installed" my PC is f**ked - apps and games just randomly crash after a few minutes (if they even get that far....)

Hi, 



I'm sorry you feel this way. I've replied to your ticket so that we can further investigate the reported issues. 



Thanks.