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Parental Control feature all messed up!

TKuster
TKuster
edited January 2022 in Parental Control


Hello,


Since this morning, the parental control feature is all messed up for me. My defined Children Profiles are gone most of the time, or sometimes 1 out of 3 profiles appears in Bitdefender Central.


The App shows the children, but has no 'screentime' defined, while I cannot add it again coz i get an error 'not possible, try again later'.


Is this a known issue atm? Is it being worked on? Coz right now I cannot control/configure my child's profiles & devices while for some everything is 'blocked' while it shouldn't be.


 

Comments

  • TKuster
    TKuster


    The issue seems to be solved, but it 'felt' like a server-side issue. Would still be interested to know if that was the case.

  • Roxana G
    Roxana G ✭


    Hello TKuster,


    Thank you for the update and we are sorry for the inconvenience.


     Indeed, there was a server issue and it no longer occurs. 

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