Atcuf32.dll error message re bad image
Windows 10 updated itself yesterday (I can't now stop it!) and now I am getting windows error messages saying "Bad Image" and that the atcuf32.dll file in the Bitdefender folder is not a windows file or is corrupted.
Anyone seen this before? Any idea how I stop it?
Comments
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The issue you reported has been fixed in the latest version. Please follow these steps:
1. Uninstall Bitdefender by using the tools from the links below:
https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2019_Uninstall_Tool.exe
2. Install Bitdefender by following the steps from the article below:
https://www.bitdefender.com/consumer/support/answer/28558/
Thank you!0 -
Thanks Anisoara.
I followed your instructions.
After running the Removal Tool I had a message that uninstall had finished but "with errors" and it said I should contact Bitdefender Control.
I then ran the file that downloads the 2020 programme. This seemed to install well and the bad image error messages have stopped.
However if I go into My Account it says the device is "at risk" and asks me to download the installation file again! It is as though it realises that I have uninstalled the 2019 programmes but hasn't realised that i have installed the 2020 programme. Is there a fix for this?0 -
16 hours ago, George Gray said:
Thanks Anisoara.
I followed your instructions.
After running the Removal Tool I had a message that uninstall had finished but "with errors" and it said I should contact Bitdefender Control.
I then ran the file that downloads the 2020 programme. This seemed to install well and the bad image error messages have stopped.
However if I go into My Account it says the device is "at risk" and asks me to download the installation file again! It is as though it realises that I have uninstalled the 2019 programmes but hasn't realised that i have installed the 2020 programme. Is there a fix for this?
Hello George Gray,
If I understood correctly, do you want to install back 2019 instead of 2020 version. If yes, I would like to inform you that Bitdefender 2019 cannot be installed instead of 2020 version.
Please send us a screenshot with the notification.
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No I don't want to go back to 2019. I want to know why in Bitdefender Central it says the Windows 10 laptop I upgraded to Bitdefender 2020 is at risk. Yet the Bitdefender Application on the laptop says it is safe. Which message is correct!0 -
On 9/26/2019 at 3:02 PM, George Gray said:
No I don't want to go back to 2019. I want to know why in Bitdefender Central it says the Windows 10 laptop I upgraded to Bitdefender 2020 is at risk. Yet the Bitdefender Application on the laptop says it is safe. Which message is correct!
Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.0 -
On 9/27/2019 at 1:12 PM, Roxana G said:
Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.
On 9/27/2019 at 1:12 PM, Roxana G said:
Please send us a screenshot with the Bitdefender interface and a screenshot with the message from your Central account. Please expand the notification before taking the screenshot.
I have sorted the problem out. I uninstalled Bitdefender Internet Security 2020 using the uninstall tool then reinstalled it.0 -
Hello,
We're glad to hear that the situation is now solved!
Thread locked.0
