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Need Help with info and Purchase

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Hey, 


Title is maybe a bit weird but. 


I send on 01 feb an email requesting for help. I am a happy user up to 3 devices. Of course I need more. My current subscription is still running for a while So need advice in purchasing and/or changing my subscription while trying to find the info I noticed the Bitdefender Box and I find it interesting so I want advice in maybe purchasing this. But It is now 12 feb and haven't had really any help. 


Any advice on how long this is going to take? 


Thx in advance


Willem