At Risk Notice question

dweber

I just installed on home computer and phone and don't understand what to do with the "At Risk" notice on my phone. It states I have 2 security risks, however, when I click on it one notice states "You are safe. No threats blocked this week." and the other just says "At Risk" with a red shield with no information. How do I interpret this?

[Deleted User]

Hello dweber,

My first suggestion would be to remove the device from your Bitdefender Central account and then sign out and back into the installed product on your device:

To remove a device from your Central account:

- Access your Central account at https://central.bitdefender.com/

- Click on MyDevices

- Click on the device you wish to remove

- Click on the three dots placed on the top right, on the grey ribbon

- Click on Remove Device

- Check the confirmation box

To sign out and back into Bitdefender Mobile Security:

- Open Bitdefender Mobile Security

- Tap on the 3 dots in the bottom right corner of your screen

- Tap on the email address shown here

- Select "Log out of your account" and then sign back in using your Bitdefender Central credentials.

Let me know if this solves it.