Bitdefender CPU usage is abnormally high

James809

Bitdefender is at all times using a minimum of 30-40% right after boot. This however often goes above 60-80% as time goes on. I can’t even imagine what it would be using so much CPU for, and it stops me form working and playing most games as they can barely run anymore. What can I do to fix it?

 

Processor

Intel Core i7-9700K 3.6 GHz, turbo 5.1 GHz.

Graphics Card

Nvidia RTX 2080

Drives

Samsung 970 Evo NVMe PCIe M.2 500GB

Samsung 860 Evo 500GB

Seagate Barracuda 2TB

Memory Kit

G.SKILL Trident Z DDR4 3200 C16 4x8GB/32GB

Jayakrishnan

Hello @James809 ,

Since its a performance related issue, its always better to collect diagnostic logs from your device for further investigation the issue.

• Steps for collecting logs is here: https://www.bitdefender.com/consumer/support/answer/1730/
• Once you collect this diagnostic logs, you can share it with Bitdefender team descibing the issue via the support portal: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory

Bitdefender team will reply back to your email with the status of the issue.

If you find this response helpful, please mark it as accepted / agree.

Thanks and regards,

Flexx

https://community.bitdefender.com/en/discussion/82391/bitdefender-cpu-usage-is-abnormally-high

Hi @James809

Sorry for the inconvenience caused to you. As per your stated system configuration, bitdefender should run very smoothly in your case. But since you are facing issue, I would request you to gather 2 types of logs :

https://www.bitdefender.com/consumer/support/answer/8919/ (logs created when bitdefender is already installed on your pc)

https://www.bitdefender.com/consumer/support/answer/1922/ (logs created when system may be infected with malware)

First log is the generalized log and the second log is for ruling out the issue of your system getting infected with coinminer malware which uses a lot of system resources.

Kindly attach both the logs & drop an email to bitdefender support at [email protected] & briefly explain your issue.

Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)