Problem installing BD free

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The free version of BD doesn't appear to install correctly on my W10 machine. Says things like BD Agent not found & non compatible software found when installing even though the old anti virus has been removed. Thanks

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  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    @Stockers

    Can you confirm which old antivirus were you using ?

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Stockers
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    Laptop came with Norton which was uninstalled & then Kaspersky.

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited July 2020
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    1) Download removal tool but do not run :

    - Norton : http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe

    - Kaspersky : https://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe

    2) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

    3) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    4) Run the both removal tools one by one.

    5) Restart pc in general mode (by untick the option that you applied while going into safe mode and click apply)

    6) Try installing bitdefender.

    Keep posted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)