False Positive on our software
Original Issue: The installation process was halted by Bitdefender and our software was marked as 'Malware'. If we disabled the Advanced Threat Defence, the installation proceed without issue. After this our software ran normally, even when Advanced Threat Defence was enabled again.
First Resolution: We had gone through a support ticket in June of this year to get the false-positive removed. We were told on Jun 6, 2020 that it will be removed, and then it was.
Issue Now: The false positive is now back again. Nothing has changed on the installation file
Question: Please let us know what do we need to do to get this fixed again?
Note: There has been no update to the installation file. What we don't get is what's wrong with Bitdefender? Our installation file, the related installation files, the executable of the software, and related executables, all are signed using our EV digital signature. That is what MS says an application should have to verify itself. Why does Bitdefender takes an EV singed installation file and thinks its 'Malware'?
Edit: Files uploaded using Bitdefender Compression Tool: https://drive.google.com/file/d/1dUI4QwZQqAk40hmRBuejibnKzqW_lPMr/
Comments
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Hi Member,
As I have rechecked the files on virustotal also, it shows no detection under bitdefender section. Since the attachment size is around 153 mb and the online malware forum submission is limited to 25 mb of upload size, the best you can do is to drop an email to bitdefender support regarding your issue at bitsy@bitdefender.com and they will get it checked internally with malware research team.
Also mention the password of the zip in that email which is infected, which you did not mentioned here.
Virustotal links :
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
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Bitdefender Ultimate Security Plus (user)
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Thank you for your response, I have written to the email you suggested.
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