Sharing BitDefender Premium Membership with Family

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I have the same issue with family members having to use my email and Master password. I have now written to the BitDefender support team at least 5 times detailing the issue. It is frustrating that each time a new person replies so no continuity and worse, they often send some sort of auto reply that fails to answer the question I sent. For example, the last reply I received gave the "standard" sorry for the inconvenience... etc and then goes on to list how to restore my subscription details. So frustrating. I tried to cancel the account because of these problems and seek a refund but I I get is again a standard reply that says I cannot have one as I am outside of the 30 day refund policy. BitDefenders product is not fit for purpose so the 30 day refund policy is mute....