BD GravityZone Notifications for User Content not working

ITHelp
ITHelp ✭
in General

Hello, not sure this is the right location?

Using BitDefender GravityZone with a customer, deployed, and any malware gets notified to the console and email

We're using web blocking, say ******, and going to a ****** site the site is correctly blocked. The client correctly shows the block. Running a report in the console correctly shows the blocked site.

In other words: Policy is correct. Client is working correctly. client is correctly telling the GZ backend about it.

BUT - configuring the notification settings in the console to show the alert and to email have no effect - it never appears in the console.

I've the same setup/config with lots of other customers which works fine. (of course, I may've missed something, I'm only human). But as the console knows the alert (as shown in "blocked website report" - and the "user content control" notification is enabled, I'd expect it to work. Thats all I did with other custmers.


I've logged a call with "support" - but not overly confident having sent screen shots and logs. Spend over an hour on a remote session repeating everything, Only to be asked for more screen shots of the same thing I sent days ago, and an Edge HAR log (though how that will help, as it affects all clients, and the issue is server side IMO......) Anywya.


Ideas welcome

Comments

All Time Leaders

Categories

Defenders of the month