Subscription renewal
I recently renewed my subscription ahead of expiry, the app offered to renew it for discount.
I went through the steps, paid, got the email, but my subscription did not renew. I checked BitDefender Central and I found out that I have a new subscription in the dashboard. Why did that happen? Can this be resolved?
Comments
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Same happened to me but the new one won't activate even though it says code already used. Active on 0 out of 5 devices...
Also tried merging just in case but nothing has happened, to me it is registering that I have paid but has not installed!
Tried contacting bitdefender earlier this month but no response,
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Same issue here, my subscription automatically renewed on 3rd June 2021 but says , expired. Bit defender might have felt greedy and wants to pay double for the renewal I guess( €49 instead of €29). My subscription still not active to this very date, 10th June 2021.
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For account renewal related issue kindly contact bitdefender support directly via dropping an email to bitsy@bitdefender.com. They will reply back asap.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I am experiencing the same issue, surely it should add the existing days. I imagine after it expires the others will work but this is not an acceptable method. Please fix this!
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