Devices not showing in my account

RichmondHouseRichmondHouse ✭
edited March 6 in Install activation

I recently purchased a subscription (BItdefender Total Security--for Mac) for 5 devices (for home, not office). I have installed Bitdefender on 4 family laptops (using links sent to each laptop on emails from Bitdefender), but only 2 of the laptops show in my Bitdefender Central dashboard. The installation has been successful on the other 2 laptops, so how can I prompt them to appear?

Answers

  • RichmondHouseRichmondHouse ✭

    Follow up...just found a topic in support (first part pasted below), which I guess explains it (this suggests that 3 of my family laptops share the same MAC address, and all appear as if a single device in my Bitdefender Central). So, follow up question: does this impact how Bitdefender works? I.e. does it matter? (I really don't want to have to follow the convoluted directions for uninstalling/reinstalling etc.) Thanks for any advice. Jen

    My devices are replacing each other in Central

    Situations in which devices are replacing each other in Bitdefender Central (i.e they are not displayed simultaneously) appear when two or more systems share the same MAC address. This is only a glitch in the way Bitdefender Central displays them, with no impact on the security of the devices.

    Currently, if two or more computers share the same MAC address on any network (physical or virtual), Bitdefender Central identifies them as the same device and shows only one at a time in My Devices. This is common with,virtualization software (e.g. VMware, VirtualBox, Parallels, Bootcamp, etc.) and VPN software, as they generate the same MAC address on all the devices. However, it is not restricted to this types of software.

  • tmmtmm

    I am having the exact same issue. I installed onto two different devices (two different Mac addresses), and both show as the same device :( is it actively working on both devices?

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