Installation fails on certain linux desktops

Hey there,

I'm comming here to get some help with bitdefender BEST installation.

As i'm deploying the software throught ansible, some of the desktops just won't install bitdefender.

The only error i'm getting is error 11, which is relative to "Your os is not supported"

But, i have one desktop with the same OS (Linux Mint 20.2), and this one passed the install with no errors.

On what relies the check of the distrib?

to be clear, i tried apt update, checked dns, checked space.