PUPs not showing in GravityZone

Zaowulf

We're trialing BitDefender after having some issues with our current solution. We got an alert during our weekly full scan that items were found on a particular server and dealt with. Being a trial I logged in to the server to see things for myself... Lo and behold there were 9 additional items remaining. GravityZone did not show any of these. They're all PUPs but obviously that raises some pretty big concerns.

Do PUPs show up elsewhere or is there a setting I've missed to display them?

Mike_BD

Hi @Zaowulf ,

Thanks for discussing this within the Expert Community.

What you're describing sound like it needs tech assistance from our Support team at https://www.bitdefender.com/business/customer-portal/enterprise-standard-support.html . Most likely they'll need to remote or see some logs.

Stay safe,

Mike