Bit Defender Internet Security 2021 turns off the network adapter.

Hello, I have the following problem. I have been using Bitdefender Total Security for several days and I have a very strange problem. During a certain time, my antivirus shuts down my network adapter and I don't even have access to the router. The problem is fixed only by restarting the computer, I use Windows 10. When I turn off the firewall, the problem is fixed.

I'm looking for some advice.

Answers

  • Hello @nikiboy and welcome to our Community!

    This erratic behaviour sounds to me like you will need to connect with our engineers, so kindly asking to contact our team at https://www.bitdefender.com/consumer/support/

    Stay safe,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB