Manage Apps page blank

ghindman

When I go into Bitdefender Central and go into the Parental Controls tab I can see my kids accounts, and their web and app activity, but if I click down into Manage Apps the pane is blank for both kids even though there is daily app activity captured on the previous page.

I have updated to the latest version on both managed computers as well as my central computer.

hippityhoppity

same issue. any fix yet?

ghindman

No - I've got a support ticket in, will post the solution, if there is one.

hippityhoppity

I also tried this on Chrome and Edge and have the same issue

Robert_D

have exactly same view, any update guys?

ghindman

Support said that it will be fixed in a future update, but no indication of when. I also noticed that Parental Controls are not blocking domains that i have added to the website block list - anybody having this issue as well?

Phoebius

I have found that using the web interface is not reliable when trying to make changes. I have started to use the mobile app to make my parental changes for domains and apps and so on. After each change though I have found you can not simply back out of the menu once it says it saves the changes. You actually have to refresh the screen that you are on. I "believe" this sends a manual push to the Bitdefender servers that makes the changes almost immediate. I hope this helps I too struggle with the Parental features and I am very close to getting a different Service for this. Love the AV though.

Robert_D

https://community.bitdefender.com/en/discussion/comment/304781#Comment_304781

Thanks a lot for news.

ghindman

This worked for all of about a week, and then stopped working again. Now the parental controls page is completely empty. This feature is completely unreliable.

Flexx

https://community.bitdefender.com/en/discussion/comment/311218#Comment_311218

@Alexandru_BD, @Mike_BD - kindly check on this.

Regards

Alexandru_BD

Hello @ghindman,

I have located your open ticket. The inquiry was escalated to Level 3 Technical Support and this means a more detailed investigation is required. The engineers will relply and provide further instructions on the ticket in the shortest time possible.

Thank you for your patience.