AV Full scan causing memory exhaustion

jfern7

Anyone else experiencing a memory leak issue during full AV scans? I have 6 Windows servers in my environment that during a full scan, 15-20 minutes into the scan, commit bytes for the epsecurityservice process start creeping up and soon uses all available virtual memory, until the server is unresponsive and must be hard reset. We are running latest version of the scanner/definitions. Windows are patched, 2012 to 2019 versions. Windows Defender is disabled. One server is a simple file server and the rest are SQL\IIS. I have been working with support for longer than a month, sending logs and process dumps, running scans with troubleshooting command switches, and screenshots to no avail.

Any ideas?

Alexandru_BD

Hello @jfern7 and welcome to the Community!

Based on your description of the situation encountered, I think the Technical Support Teams should be able to get to the bottom of this. I could not locate any interractions with our engineers when searching using your e-mail address and I presume you have used a different address than the one registered here.

If you can PM me with the case number or e-mail address used, I can have a closer look.

Stay safe.

WHumfleet

Was this fixed? We seem to be having a similar issue. I've uninstalled and reinstalled to ensure we had the latest version, but it still seems to be taking up Memory.

Gjoksi

@WHumfleet

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

Hello.

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

For Bitdefender Paid version click here:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

For Bitdefender Trial version click here:

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Flexx

Also checkout the below stated links:

https://www.bitdefender.com/consumer/support/answer/31856/

https://www.bitdefender.com/consumer/support/answer/3766/

Regards