Known trojan infection not detected after full scan

dbldown10s

Yesterday I got a message from Microsoft Defender saying it had detected a trojan called Oneeda.a!ml. This led me to purchase Bitdefender. But after running full scan it didn't detect the trojan. Now I'm concerned with the forums all saying it's very dangerous and if I shut it down it will install itself when rebooting.

Mike_BD

Hello @dbldown10s and welcome to our Community!

Windows Defender can sometimes be overly cautios, giving false positives in its detection. However, we cannot rule out anything until we can see some logs. You can either submit them through BD Supportool (found in the BD folder), or upload the bdyslog here.

Cheers,

Mike

Alexandru_BD

Hello @dbldown10s and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. Logs are necessary for further analysis in this scenario.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.