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Trojan in Safari

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I've had this same Trojan being removed several times a day in Safari and trying to find the source to keep it from coming back:
Path: /Volumes/Home/Users/USERNAME/Library/Containers/com.apple.Safari/Data/Library/Caches/com.apple.Safari/WebKitCache/Version 16/Records/7284A2C1F7574BBFEC4153EAA9AE82CEDE81807D/Resource/901E2ECD064959DABA6DEC89B9A964730FA4884B-blob=>(INFECTED_JS)

Any idea what this is and how to stop it from attaching? JS:Trojan.Cryxos.5913

Answers

  • Alexandru_BD
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    Hello @jefferis

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user