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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
How can I unlock my laptop?
My laptop has been locked by a site pretending to be Windows anti virus protection. Can I unlock? Control alt delete doesn’t work
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Answers
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Hello @FrancesK and welcome to the Community!
Based on your description of the situation encountered, this could be a ransomware and I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may require some logs from you.
You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
Premium Security & Bitdefender Endpoint Security Tools user
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