Bitdefender Antivirus for Mac Error -1011

Saladburger

For the last 2 weeks have been getting constant -1011 errors on my macbook.

Running latest OS - Monterey

Have tried the following:

Reinstalling the application from the App store.

Rebooting.

Bypassing the DNS and using 1.1.1.1

No proxy is configured.

Hotspotting to two another networks (ie Cellular, vs DSL)

Firewall on the Mac is just the standard Apple Firewall - enabled (no blocking all incoming)

Occasionally Bitdefender Antivirus for Mac will download one or 2 update files then stall.

Anything else I can try ?

I have used Bitdefender Antivirus for Mac for years and until recently all has worked well with getting updates. I have not changed anything as far as I know.

Thankyou

Alexandru_BD

Hello @Saladburger and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Saladburger

Ticket opened, however I am being asked for purchase details and in this case I am using the free version from the Apple Store.

Is this still a supported product ?

https://apps.apple.com/us/app/bitdefender-virus-scanner/id500154009?mt=12

Saladburger

See the photo above, the app gets around three files into the update and then stalls.

Alexandru_BD

Hi,

Should you require support, you can raise a ticket using the dedicated contact form located on our website. A proof of purchase is not mandatory:

https://www.bitdefender.com/consumer/support/

Let us know if the ticket could be submitted successfully.

Best regards.