Safepay opens automatically without authorisation

When I go to a website with a banking link, Safepay automatically opens - yes, fully opens - without asking permission. On Safepay settings, I have switched off "Safepay notifications".

This has been a longstanding problem not cured by rebooting. The only thing that I can think to try is to uninstall and re-install Bitdefender, which I would prefer not to do. Is there a better fix?

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Comments

Alexandru_BD

Hello @Jonathan_C007 and welcome to the Community!

Bookmarked sites will still automatically open Safepay. If you wish to prevent them from auto-launching Safepay, toggle Automatically open Bitdefender Safepay to the off position:

Let us know if this helps.

Best regards.

olivaw

Hi I'm not sure if I'm following proper procedures here or if I should start a new thread, but I'm having the same or similar problem. I have a Safepay dialogue box that will not close.

It appeared a week or so ago and will not to away. I have tried all the recommended actions I could find on line including the one above and nothing works. My laptop in running windows 10. Getting very frustrated. Can anyone help? Thank you.

Alexandru_BD

Hello @olivaw and welcome to the Community!

I am sorry to hear this. If you have already followed the steps described in this article https://www.bitdefender.com/consumer/support/answer/1803/ and the notification is still triggered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.