I added a device to parental control. Says "pending installation"

Clicking next to this is states "we are remotely installing parental control, it may take a while. be sure the device is on and connected to the internet"

It has been for 24 hours.....


  • Hello @hippityhoppity,

    Try a restart and wait another 15 minutes or so. If nothing happens, remove the device from the profile, restart the computer, and try again.

    Let me know if this helps.

    Best regards.

  • still not working I had to manually install it.

  • Hello,

    I am sorry to hear this @hippityhoppity,

    Based on your description of the situation encountered, I think the engineers might have to take a closer look to troubleshoot this. In the event the situation persists, kindly get in touch with our Support Teams, to conduct a detailed investigation and find the resolution.

    You can get in touch with our engineers by choosing one of the contact methods available here:


    Best regards.