Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Gosdo

Options

During the renewal of Digital Identify Protection, I see that if I activate it, the amount I see is higher.

Why is this?



Best Answer

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓
    Options

    Hello @Gosdo,

    The automatic renewal price excludes promotional and discount pricing. If a Bitdefender subscription was ordered with a discount on the official website, the discount is valid for the 1st year of subscription only:

    At the time of your purchase in 2021, a discount of 9,263 HUF was applied for the Digital Identity Protection service.

    The automatic renewal pricing is not linked to ongoing offers, discounts and promotions available at our official website or at different points of sale throughout our Partner Network and for this reason we are trying to offer our customers the opportunity to manually renew at favorable prices during the subscription period.

    The price at which the auto-renewal is made can be seen in automatic notifications, so that any customer has the opportunity to request either the deactivation of the option, or a more advantageous offer.

    I hope this helps, let us know if you have any questions.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user