Cannot active software that was downloaded from a CD

Hillbilly

I have loaded TurboTax on laptop and cannot get the license code to active, get error message to disable virus protection. Have turned off Bitdeffender but still cannot get the license code to go through. any help is appreciated.

Alexandru_BD

Hello @Hillbilly,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you and also check some of the settings involved.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Rabird

I had the problem that TurboTax updates would fail with a 42001error. If I disabled Bitdefender virus and firewall protection then rebooted, I could install and update TurboTax. I contacted Bitdefender support. Told them the issue. They sent me links to Uninstall then reinstall Bitdefender. This seems to fix the problem.

Alexandru_BD

Hello @Rabird and thank you for sharing your insight with the community!

I have located your ticket and will also post the given instructions here, so we may help other users that might encounter this issue in the future:

1. Uninstall Bitdefender using the following uninstall tool:

https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

*NOTE: If you have a Bitdefender Wallet created please make sure to export it:

https://www.bitdefender.com/consumer/support/answer/2108/

2. Install Bitdefender using the latest kit:

https://www.bitdefender.com/consumer/support/answer/28558/

In most cases, the first troubleshooting step would be to temporarily disable the security modules one by one, to identify the blocker. Sometimes, a short reinstall / repair can solve such problems.

Regards