Full system scan is always failing after very long time running

yauhen

Hello,

I just started using Bitdefender in trial mode to estimate is it really working good and have stable problems.

I am able to run quick scan, dedicated folder scan, but trying to do system/full scan always failed.

It takes some abnormal amount of time (23-24h) and scans about 16M of items and than just fails. Tried 2-3 times the same results. Previously I used Kaspersky Free, it has once similar crash problem, but otherwise full scan takes about 7-10h and completes (I seen somehow it shows smaller number of scanned items like 5-6M). Totally occupied by files space something less than 400GB.

Error message doesn't provide any glue:

"Bitdefender Antivirus Scanner has encountered an error. If the problem persists, please contact your local Bitdefender representative"

any ideas how it could be fixed? log files?

Alexandru_BD

Hello @yauhen

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request logs from you, to find the exact root cause. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.