change of the terms of the trade agreement

Krzysztof73

What's going on? Why were the contract lines abolished? You have changed the terms of the contract without notice. I bought a family package with no limit of positions in August 2019. This contract should be valid until August 2022, but instead I have a limited package of 15 positions! Please explain this situation! Why Marken Systemy Antivirus Polska does not answer my prompts or e-mails?

Alexandru_BD

Hello @Krzysztof73 and welcome to the Community!

If you have previously used the Family Pack product with the unlimited device configuration, please contact the Support Teams, as they can provide assistance on the matter. You can get in touch with the Bitdefender Support representatives by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.