Web protection on handy

Boomhaak

I installed BD Mobile security on my Samsung A52 Handy. When I upgraded from BDTS to BD Premium, I get an popup that Web protection is disabled. I check this various times but Web protection is enabled an on the phone it works fine. Howe ever on the BD Central it keeps telling that it is disabled. Is this a know Bug.

Alexandru_BD

Hello @Boomhaak and welcome to the Community!

This is indeed a known bug and was also reported by other members in the thread below:

https://community.bitdefender.com/en/discussion/90568/discrepancy-between-android-mobile-bitdefender-security-and-central-about-web-protection

The developers are working towards a solution. Currently, we don't have an estimated resolution timeframe, but I am confident that our engineers will come up with a fix soon.

Thank you for your understanding.

Best regards.

guil4d

This is happening on my Pixel 6 - still no solution from a year ago?

Gjoksi

@guil4d

Hello.

You should contact Bitdefender Mobile Support by e-mail:

bms@bitdefender.com

Regards.