An error occured while trying to rename a file in the destination directory: Move file failed: code

Ottoman

An error occured while trying to rename a file in the destination directory:

Move file failed: code 5.

Access is denied.

I Get this while trying to re-install a piece of software, as bitdefender remove certain files for this software to operate. Everything I have researched points to the security software in windows 10. I have added the paths to exceptions, but they do not seem to do anything.

Alexandru_BD

Hello @Ottoman,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Ottoman

Yeah well BitDefender's support is absolute shit. I will not be renewing.

Flexx

https://community.bitdefender.com/en/discussion/90745/an-error-occured-while-trying-to-rename-a-file-in-the-destination-directory-move-file-failed-code

Can you share the virustotal link of the software you are installing.

Regards