Anti-Theft on Android mobile

Samuele

Dear All,

I downloaded the trial version of Bit Defender Premium Security to test the product for a future purchase.

I notice a strange situation.

I installed the mobile version on my wife's mobile (redmi note 8 with Android 12). I testes the option Anti-Thef. I go to https://central.bitdefender.com/ and select the "play sound".

The mobile phone doesn't produce any sound. It makes a sound only if the app is open.

Is it normale this behavior?

Thank a lot

Samuele

Alexandru_BD

Hello @Samuele and welcome to the Community!

Thank you for bringing this to my attention. It appears that our Support Teams have indeed received several reports regarding this issue and I can now confirm we are facing a possible bug. The situation is being addressed by the developers and a fix will be deployed via an automated update, as soon as possible. As the technical teams are still gathering valuable information for this behavior, I would recommend contacting the engineers, because this will help speed up the resolution process. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards.