Can't see installation on computers

TJRatchford

I have Bitdefender installed on 3 computers. I can see the program on the first computer but not on the 2nd and 3rd. I show all three computers "protected" but the 3rd computer just got hit with a trojan virus so I wanted to make sure the 2nd computer was protected. Should I be able to see the software in the "all programs" directory? Thanks.

Alexandru_BD

Hello @TJRatchford and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request logs from you, to determine the state of the Trojan.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.