Mac's Monterey 12.3 - conflict with BitFender

JuanF

I just spent 2 hrs with Apple support because iCloud was being blocked by Bit Fender to synchronize with my Mac Pro. So the senior tech person that dealt with issue asked me to remove bit fender, and yes now my Mac Pro is synching again with iCloud.

Is there a solution to this or should I load another antivirus?

Alexandru_BD

Hello @JuanF and welcome to the Community!

I am very sorry to hear this.

The first troubleshooting step would be to re-install Bitdefender and find out exactly what defense module is blocking iCloud. To do this, you can deactivate all modules and reactivate them one by one, checking if iCloud is being blocked after each module activation. After identifying the culprit, an assessment must be made, to find a balanced solution that would not compromise security and allow iCloud access at the same time.

I have included the detailed steps to disable Antivirus for Mac modules below:

https://www.bitdefender.com/consumer/support/answer/30618/

Let us know how it goes and if you have identified the root cause.

Best regards.