Yes, I also confirm that product update has been pushed to my computer, and the firewall is now enabled. As @gur_helios remarked, no restart is required, but I restarted anyway, and can confirm after restart that the firewall is working correctly.
Thank you bitdefender team for solving this issue promptly.
That was mere luck. I was just at the right place at the right time. Could have been anyone of us. :)
I've got the following questions from a new user of Bitdefender called @Tornade. Since I'm also only a basic user of Bitdefender, I put his questions got from him via the messenger down here and maybe one of you can help him fix his problems or clarify his questions.
Je suis un nouvel utilisatur de Bitdefender et j'ai plusieurs questions sur le fonctionnement du logiciel.
1- Si vous avez des réponses de quel manière je vais en être avisé?
2- Pourquoi quand je me connecte avec mon mot de passe principal il m'envoie un courriel avec une alerte de n'a aucun rapport avec ma localisation actuel, je suis au Canada au Québec et il me ceci:
Cette tentative de connexion a eu lieu le: Appareil: Chrome 188.8.131.52, Windows 10
Date: 23 août 2023 19:01 UTC
Localisation approximative: Clapham, United Kingdom, 184.108.40.206
3- J'ai 6 appareils de connectés sur un total de 10 possibles. 4 sur Windows 10 et 2 téléphones sur Android. Le VPN refuse de se connecter sur un de mes ordinateurs même si il est configurer en automatique. Je vois qu'il fait des tentatives car l'écran passe au vert intermittent et quand il a terminé sa séquence c'est indiqué: erreur 300 inconnu. Au début il se connectait comme les autres tout a changé après la dernière mise à jour. Je l'ai désinstallé et reinstallé sans succès.
4- Pourquoi le logiciel me refuse certain site que j'utilisais régulièrement auparavant sans problème?
Merci à l'avance de votre aide.
I'm more of a basic user myself, and when someone is talking about a 10-device subscription scattered among 6 different devices, that is beyond me.
As far as question #4, if it's regarding the VPN, they may need to try a different server or add the site to Split tunneling in the Settings, as some sites are blocking the use of a VPN when they detect it.
All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/
I'm also a little bit... let's say "swamped". But maybe anybody else can help him.
I am still not able to figure out the user questions properly even after using google translator 😅
Maybe @Alexandru_BD,@Mike_BD can have a look into this.
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
lol...that's partly why I was only able to guess? at question #4 😅
It's a tricky one and more information is required in order to provide straight answers for the user's questions.
Regarding the 2nd question, it is unclear to me if they are using an active VPN connection when receiving that alert.
Whenever there are situations related to VPN that cannot be fixed after applying the steps suggested in the relevant support article, we need to know exactly the answers below (depending on the situation, of course) for a more efficient diagnosis:
1. The OS on which the vpn is running;
2. Central account e-mail address;
3. For functionality issues while the vpn is connected, whether the problem occurs on a specific location or all locations;
4. VPN Server IP - displayed in the VPN interface (even if the issue occurs on multiple/all servers, we need at least one example);
5. If using standalone VPN or VPN in BMS;
6. Whether the problem occurs only on mobile data or only on wifi or present on both. Preferably try multiple networks;
7. App version.
My recommendation would be for the user to contact the Technical Support teams to sort this out, and provide the engineers with the above information in advance, so they can start troubleshooting in a timely fashion.
As for the websites that can no longer be accessed after the recent update, first it must be determined what module is blocking them and why, so they will have to temporarily disable each module (I'm placing my bets on Firewall or OTP) and take it from there, add exceptions if necessary, or find out if this has something to do with expired/invalid certificates of those websites, or even FP scenarios. As you can see, there are plenty of variables here and I don't think we'll be able to resolve this on the forum, unfortunately..
I've just got an update to build 220.127.116.11. A restart was required. 😀
I also just got the latest build update. A restart was required. 😀
I just got the latest build:
NOTE: For me, a device restart was required for the changes to take effect.
The most recent version of Bitdefender has the build number 18.104.22.168 and was released on September 18, 2023. It includes the following notable changes:
✔️ Enhancement: Bitdefender Password Manager now includes full support for the Safepay browser.
NOTE: For me, a device restart was NOT required for the changes to take effect.
I've just got an update to build 22.214.171.124. A restart was required. 😀
Yes, 126.96.36.199 is a minor update and it has to do with a rollback to a previous version for the Password Manager extension for Safepay, to enhance stability.
Many thanks for the clarification, Alex. :-)
I got the update this noon (CET).
A device restart was required to activate the changes.
The update was released on November 13, 2023
I submitted a file last Friday which Bitdefender recognized as a false positive. The 72 hour response time has now passed and Bitdefender still recognizes the file as a false positive.
The file is called WingetUI.exe and can be found under the following link (in the packed file version 2.1.2 beta 1):
Should I wait until the Bitdefender response team reacts or should I send the file to Bitdefender again for checking? What do you recommend?
You should wait until the Bitdefender Labs conclude their analysis. Based on my findings, this is not currently blocked by our engines. Can you check again, please?
Thanks and best regards,
The file does not seem to be detected by Bitdefender anymore. Kindly ensure that you have updated your malware database
Yes, the malware database is up-to-date (as usual).
And yes I know, on Virustotal, the file is not recognized as a malware. I checked this first last week.
But Bitdefender (local app) still flags WingetUI.exe as a generic virus as you see below. I've created an expection for the file.
By the way... WingetUI 2.1.1 is not recognized as a malware (https://github.com/marticliment/WingetUI/releases/tag/2.1.1)
If you believe that a website or file has been incorrectly blocked by Bitdefender, you can share the details with our malware researchers by filling out the form at the link provided below: https://www.bitdefender.com/consumer/support/answer/29358/
If the website or file is indeed incorrectly blocked, the detection will be removed within a maximum of 72 hours. However, if the detection still persists after 72 hours, please consider the website or file as malicious, as determined by our malware researchers, and the detection will remain.
I already submitted the file and the link of its orgin last Friday, but I haven't got an answer or something like that by now.
I will try out later if the malware database has been updated and the file is not flagged as a malware anymore 'cause Virustotal also says it's not a malware.
PS: A system scan shows no other viruses or malware on my computer.
Way to go! All set and sorted.
I've just submitted the file and the source of it again, but this time I got an email feedback saying that it can take up to the usual 72 hours to analyze the file and update the malware database. 😉
Somehow strange... I didn't get a feedback by email last Friday. 😏
So, let's abide if something's gonna change. I'm in good spirits. 😊
Best regards, Uwe
The maximum timeframe is 72 hours. You will not receive an email update, but you can update the database after 72 hours to see if the file is still detected. Additionally, you can send a private message to @Alexandru_BD with the file's hash, which you can obtain by uploading the file to VirusTotal. He can then share it directly with malware researchers.
Thanks for the explanation. My database is always up-to-date 'cause it is updated hourly.
I will check the file tomorrow with the latest malware database again if anything has already changed.
Alright, it's time for me to go to bed. Was a long day. Wishing you also a good night. Till then, Uwe 😴
Short feedback. Hurray... the file wingetui.exe is not flagged as a generic virus anymore. 🤗
Best wishes, Uwe
Way to go!