Failed to find the specified path message when restoring files from Quarantaine

arpero

Hello,

I'm trying to restore a file that it's in quarantaine and I have this message "Failed to find the specified path. Please review the previous operation and try again". I confirm that the path exists. Even when I click on Browse, in the tree shown, the drives on my hard disk are not shown. So I can't even select the correct path. What's the problem? Can you tell me how to fix this?

Best wishes,

Ariel

Alexandru_BD

Hello @arpero and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.