Bitdefender VPN seems to block many email messages and legitimate web sites from loading
Bitdefender VPN seems to block some email messages (they come up as "no content" unless I turn VPN off) and legitimate web sites from loading (the sites simply time out, just plain won't load). This includes messages from legitimate companies with whom I have accounts, and from some friends, as well as from our synagogue. I have only had this problem since I upgraded my Mac to OS Monterey. Is there any solution, besides turning VPN off ... and then back on again ... and repeating that, multiple times a day? It is annoying and inconvenient.
Answers
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Hello @CarolB and welcome to the Community!
While the vpn is connected, does the problem occur on a specific location or all locations?
Does the problem occur only on mobile data or only on wifi or present on both? Preferably try multiple networks and see if there are any changes in the behavior. Does the VPN return any errors?
Try the steps described in the article below and let us know if the situation persists afterwards:
More troubleshooting steps for the VPN are available at the link below:
Best regards.
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Both my husband and I have had the problem, on our Apple MacBook Pros (both OS 12.2.1), Apple iPhones (both iOS 15.4.1) , and Apple iPads (also 15.4.1), at home, on WiFi (if I turn WiFi off and use Cellular access only, the sites and messages are no longer blocked). All are Apple devices.
I have had the problem in Google Chrome, Safari, and Firefox, pretty consistently. It's worst -- and pretty consistent -- with trying to log into our synagogue's site, www.bethelheights.org, but happens randomly with other web sites and email messages.
Essentially always, toggling Bitdefender VPN on, if it's off, or off, if it's on, will let me into the site or message that I'm trying to access.
We have had multiple hours' worth of upper echelon help from ATT's support folks, who can find no indication whatsoever that the issue has anything to do with their fiber internet service to our home...
...and again, toggling Bitdefender VPN (usually turning it on, sometimes turning it off and then back on) usually fixes the issue, but it's annoying to have to do, and makes me very unlikely to recommend Bitdefender to others.
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Hello,
Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. If the steps provided in the above articles do not fix the issue, you can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
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I'm experiencing this too on three different ISP's so far over the last 6 weeks, and usually when the VPN is on. I'm trying another VPN and am considering canceling BitDefender VPN. Increasingly problematic using it. EDIT: Tried another VPN, no errors. Went back to BD VPN and got a different IP and it is working. It appears that some BD VPN IPs are blocked by SpamHaus and that disconnecting and reconnecting to and (sometimes?) getting a different IP address will fix it.
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Hello @LarryAZ,
Sometimes connectivity issues can be resolved simply by changing the server. There can be situations where the protocol must also be changed and there are cases where the websites are blocking a VPN connection altogether. Usually, the first step is to try a different location, then toggle through the protocols and use the split-tunneling feature when necessary.
Regards
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