Colin Shaw

shawcol

How do I prevent Bitdefender from closing a new application called Advanced System Repair. I have purchased this application but Bitdefender keeps closing it down

Flexx

https://community.bitdefender.com/en/discussion/91491/colin-shaw

Are you sure bitdefender is detecting the application and closing it down, since the latest setup of advanced system repair shows no detection by bitdefender.

https://www.virustotal.com/gui/file/023d091f903303fb84e3c908569931a24d250b282406041d3047c927de60a2f3?nocache=1

Nevertheless, follow below steps:

1) Temporarily disable Bitdefender (https://www.bitdefender.com/consumer/support/answer/28557/)

2) Add the software to Bitdefender exclusion list, both the file and source folder located in program files (https://www.bitdefender.com/consumer/support/answer/13427/)

3) Re-enable Bitdefender services.

This should resolve your issue.

If the issue persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Regards