I am not able to see my which apps my child has downloaded on his phone.

I am trying to restrict certain apps my child has on his phone and also see his contact list. Though I was able to view previously now the only apps I am able to see are his settings and gmail. None of his contacts are visible. Is there something that might have gone wrong? I had to reinstall it because he was also able to delete the parental app from his phone. I recently changed the password. Hopefully he won't be able to again.

Thank you.


  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    Since solving your issue needs an access to your Bitdefender Central account, only Bitdefender staff can have that access and can help you with the issue.

    So, you should contact Bitdefender Consumer Support by chat, telephone or email (scroll down to the bottom of the page):

    Also, @Alexandru_BD and @Mike_BD (they both work at Bitdefender) can take a look here and help you solving the problem.


  • Hi,

    I think the best approach here would be to get in touch with the engineers, as more information from the device is needed before any advice.