Web Protection doesn't work when Windscribe VPN extension is enabled

SeriousHoax · 2022-05-31T18:37:12+00:00

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So I have the Windscribe Extension installed on Firefox. The free version has 2 GB for free.

https://addons.mozilla.org/en-US/firefox/addon/windscribe/

After the extension activates, I mean connects to a location, and I visit malicious sites that are included in Bitdefender's database, Bitdefender doesn't block them. It's bypassing Bitdefender's web protection. After closing the VPN connection, Bitdefender is able to block. Just for testing, I tried the same on Avast Free AV, and it doesn't have this issue.

Product: Bitdefender Total Security latest version

OS: Windows 11 Pro

Browser: Firefox

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Flexx

https://community.bitdefender.com/en/discussion/91980/web-protection-doesnt-work-when-windscribe-vpn-extension-is-enabled

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

SeriousHoax

@Alexandru_BD @Mike_BD @mrmirakhur Can you please have a look at this? I created a support ticket the day after posted this here, but have received three unconvincing replies. I keep telling them to reproduce this issue on their end, which will make it easy for them to find the root of the problem, but they don't seem to do that.

First, they asked me to reproduce the issue in safe mode. How am I gonna reproduce this in safe mode where Bitdefender doesn't work? I replied them accordingly.

Then I was given a Bitdefender setting file, which was to replace the original settings file in safe mode. I did that, but that completely disabled BD's web protection. It didn't work even in normal browsing. So, not helpful.

Then they told me to reinstall the product. But I did that already and even told them initially.

So I sent that reply and haven't heard from them for a week now. Even the first reply they gave me 1 week after sending reports.

This is extremely frustrating from the support team. First, they are super slow, secondly, how come they can't just try to reproduce what I asked them to. How come you're gonna know if you don't test it yourself!!! I myself have asked another BD user to test it on his system, and he has the same problem also. So it's not exclusive to mine. It's an issue for all BD products. So, developers don't need any data from users device, it seems. They just need to test it on their own PCs to find a fix.

Though the issue is very specific, it's about Bitdefender's web protection being bypassed. So it's a very serious issue IMO and should be fixed ASAP.